The Chief Customer Experience Officer gains momentum in APAC
When looking at the numbers at a country level it appears that a single country is propping up the number of CC(X)O’s in some regions e.g. Singapore and India having high numbers and other countries in their region have low numbers.
I think it is fair to say that some of the most exciting CX transformations globally are taking place or are about to within APAC and I am very excited to continue to help Existing, New and Future CC(X)O’s find the right opportunities, solutions and strategies to ensure the success of the role through our series of forums[2].
Recommended further reading: Thoughts from a selection of Australia’s top CX leaders[3]
Find a list of all upcoming industry conferences, training courses, networking events and more on our Industry Events Calendar >>>[4]
References
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Customer Experience | CX & Call Centre Glossary
Customer Experience (CX) refers to the perception that customers have of an organisation – one that is formed based on interactions across all touchpoints, people, and technology over time.(cxcentral.com.au) - ^ forums (cxcentral.com.au)
- ^ Thoughts from a selection of Australia’s top CX leaders (cxcentral.com.au)
- ^ Industry Events Calendar >>> (cxcentral.com.au)
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